Some glazing units fail due to old age when exposed to prolonged periods of sunlight and rain, or if the incorrect glazing packers are used when fitting the glass.

The process is not cost-effective and can be dangerous to split a glazing unit down and try to clean it. The glazing unit needs to be replaced.

No, the glazing units are hermetically sealed just with the air that’s inside them. If a vacuum was created, the two sheets of glass would be drawn together and may touch which can cause a glass fracture, potentially breaking the glazing unit.

Yes, when the glazing units are made up they can be filled with Argon gas that helps against the colder climates we experience.

Yes, we can supply the glass with a special coating that keeps the heat in when it’s cold and the heat out when it's warm. It’s called a low-emissivity glass or low-e for short.

Toughened glass is created by heating the glass to near melting point then cooling it making the molecular make up much stronger. This is commonly used in doors or any low level areas below 800mm where you could trip, fall or walk into the glazing unit.

Float glass is standard 4mm glass panels that come in stock sheets. These can be cut down and made into glazing units. Toughened glass cannot be cut once it has been made.

Glazing units are held apart by spacer bars, these range in size and colour depending on the overall thickness of your glazing unit.

An automatic cutting table cuts two sheets of glass in the same size, and are then are sent through an industrial washer which cleans and dries them. A spacer bar is cut to size which is slightly smaller than the two pieces of glass, which then sits inside the unit. The glazing unit is then checked for any imperfections, and is then clamped together and sealed with hot melt around the edge. When the hot melt cools and hardens this stops moisture getting between the glass panels.

Glass Exchange will make every effort to call you back within 24 hours. We arrange an appointment over the phone and a surveyor will come out to see you to measure the glazing units and give you a written quotation. We also carry out a number of repair services such as replacing fault hinges, handles and window locking mechanisms. We also provide a full replacement service including doors, windows and conservatories.

No, we offer a non-pressured approach when quoting. The surveyor will leave you with a written quotation so you have time to think or get other quotations. If you want to proceed whilst the surveyor is at your property, then we are happy to accept the order. If you want to proceed at a later date, then call the office and give them your name, and we will process the glass order. We usually call you back to confirm and let you know the expected lead time for your work to be carried out.

No deposits are taken prior to the job being completed. Once we have carried out the repair work, you can make payment via cash, cheque or online bank transfer. If however, we are undertaking a larger project for you such as a conservatory, stage payments are usually required.

When the glazing units have been made and checked, someone in the office will call you to make an appointment for fitting.

The fitter will arrive within the pre-arranged time slot and will introduce themselves, then will proceed with replacing the glazing units or repair work. When the glazing unit has been replaced they are cleaned and the old glazing unit is taken away and disposed of in an eco-friendly way.

I would say from when the fitters have arrived to the job being completed, it would take them 30–45 minutes. This does depend on whether the glazing units are going into UPVC or wood, or whether they are internally or externally glazed.

We have a range of payment methods which include cheque, cash or by bank transfer. Payments can be made via Bank transfer, Cheque or Cash. Payments via Credit & Debit Cards also accepted – transaction fees may apply.

We offer a 5-year guarantee for glass fitted into UPVC and aluminium frames and a 3-year guarantee if the glazing unit is fitted into wood.

Of course! Being broken into can be quite an emotional experience. When calling our office, if you let our office know it is an emergency, this will be flagged on our system and we would aim to call you back within 2-4 hours to arrange an appointment. We can also provide a boarding up service to make a property secure if a glazing unit has been smashed and needs to be replaced.

Glass Exchange has been established since 2002, I myself have been in the glazing industry for over 40 years and have followed in my father’s footsteps. Our fitters have a wealth of knowledge and experience to overcome common glazing problems, whilst also being CERTASS vetted to ensure installations are carried out competently.

No, Glass Exchange offer a wide variety of repair work from broken hinges and window locks not working properly to a full replacement service where we can competitively replace uPVC windows, doors and conservatories. You can see examples of our work on Yell.com or our Glass Exchange Facebook page. We currently have over 60 live 5* Yell reviews from customers who are happy with our service. Why not get in touch and see how we can help you.